Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at irishhandcrafts@gmail.com. Please note that returns will need to be sent to the following address: 26 Patrick Street, limerick 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at irishhandcrafts@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you  receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at irishhandcrafts@gmail.com.

Refund and Returns Policy

RETURNS 

  • We hope you are happy with your purchases, but should you wish to return a product to us for any reason you may do so within 30 days of the date of receipt of the goods. This return period is extended to 31 January 2025 or 30 days from the date of receipt of the goods (whichever is the later) in respect of all purchases made between 22 November 2024 and 04 January 2025 EXCEPT in the case of LEBEK  products to which the usual 30 day return period will apply.
  • The item(s) must be returned in a saleable condition and with all labels (including swing/paper labels) attached as when the item was dispatched by us. NB removal of labels may result in a non refund of the price paid for the item(s) or a non exchange of the item(s).  We will REFUND the price of the item(s) (but not the postage/shipping fee paid at time of purchase) OR we will replace/exchange the product (s), whichever you wish.
  • You need to contact us before you return anything. We do not have a Returns Form and our products are mostly small enough for you to send by post.  Proposed returns should be notified to us by email prior to sending the item(s)back to us .
  • The cost of returning items  and the safety of  the goods is your responsibility until they reach our premises. A Proof of Postage certificate (available from the Post Office)  and/or a tracking number from a reputable courier company is recommended. We advise that all goods returned to us should be insured in transit.
  • NB Returns from non EU Countries:  Customs Forms should be filled in carefully to avoid the the Postal Service or the Courier returning the item back to you. Please ensure that the goods are declared to be Returned Goods. Where possible, please use the original packaging in which you received the goods.
  • Returns should be sent to

            IRISH HANDCRAFTS LTD.

            26 Patrick Street

            Limerick V94 R2T1 

            REPUBLIC OF IRELAND

            Telephone ++353 (0)61 415504  

Please ensure that the sender’s name and address is clearly marked on the reverse of the parcel containing the returned item(s).

  • We strongly recommend that you provide us with a Tracking Number as soon as you have dispatched the returned goods to us. In the absence of a Tracking Number we will be unable to trace goods held up in Customs or are otherwise missing.
  • If you wish to exchange/replace an item you will be responsible for the cost of shipping the replacement to you. We will quote you in advance for the cost of shipping exchange/replacement items.
  • Returns and exchanges are dealt with as soon as possible after we receive them.